Privacy Policy & Data Protection

Welcome to Serenity Spa Riyadh ("we," "our," or "us"). We prioritize your complete privacy, discretion, and data security. This Privacy Policy explains how we collect, use, store, and protect your personal information when using our website (https://massageriyad.com) and booking services across Riyadh, Saudi Arabia.

1. Information We Collect

When you interact with our website or create a profile via the "Create Visitor Account" form, we collect the following personal details:

• Full Name: To address you respectfully and verify your appointment booking.
• Phone Number / WhatsApp Contact: To communicate appointment availability, arrival times, and location directions.
• Email Address (Optional): To send booking receipts and service updates upon request.
• Location District in Riyadh: To dispatch certified female therapists efficiently to your private residence or hotel suite.

2. How We Use Your Data

We process your personal information strictly for legitimate operational purposes:

• Facilitating, confirming, and dispatching home and hotel massage therapy sessions.
• Dynamically tailoring WhatsApp booking messages to streamline therapist communication.
• Measuring ad conversion efficiency without storing sensitive personal health records.

Strict Guarantee: Your personal data is strictly confidential. We never sell, rent, trade, or transfer your information to third-party advertisers or external marketers.

3. Saudi PDPL & EU GDPR Data Subject Rights

In accordance with the Saudi Personal Data Protection Law (PDPL) and General Data Protection Regulation (GDPR), you hold the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information stored in your visitor profile.
• Right to Rectification: You can update or correct your saved account details at any time via the "Visitor Account" modal.
• Right to Erasure (Data Removal): You have the right to request complete deletion of your profile and contact records from our database.

4. Cookies & Tracking Technologies

We utilize standard Google Tag cookies and Google Consent Mode v2 to evaluate website performance and measure ad conversion metrics. You may adjust or revoke your cookie preferences at any time via our Cookie Banner.

5. Data Deletion & Removal Requests

To request immediate deletion of your personal data or for any privacy inquiries, please contact our Data Protection Officer:

• WhatsApp: +966 54 159 6762
• Location: Olaya Street, Near Al Faisaliah Tower, Al Olaya District, Riyadh 12211, Saudi Arabia